DIGITAL MEMBERSHIP FAQ

How will I use my digital membership card?
Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode for us to scan. Simply show your digital membership card to our staff at the Admissions Desk or Museum Store and immediately receive your member benefits! 

How do I receive my digital membership card?
Digital membership cards will be sent to the primary email address of every active member. You will need to open this email on your mobile device and follow the instructions to download the card. The card will automatically be stored in your phone’s wallet app. Android users may need to install 
Wallet Passes from the Play Store prior to downloading your card. 

What if I don’t have a wallet app installed on my phone?
The email you receive will provide step-by-step instructions and a link to download the recommended wallet application to store your digital membership card and similar types of digital cards and passes. If you prefer to receive a paper membership card instead, please contact us at (415) 358-7253. 

Will my digital card update when I renew my membership?
Yes! The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. This means that you only have to download the card once!
 

How will I receive my guest passes?
Guest passes will automatically post to your record.  Once you determine whom you would like to receive guest passes, please contact us at [email protected] or by phone, (415) 358-7253 and provide us with that information.  In order to redeem their guest pass, your guest would simply come to the Museum and provide us with their name and ID. 

How will my reciprocal benefits work when visiting other museums?
Digital membership cards for 
Supporter and higher levels display NARM and Smithsonian Affiliate Membership banners and list participation in the reciprocal programs as a benefit of the membership level. Simply show your digital membership card at participating museums to receive free or reduced admission! 

Will my spouse also receive a digital membership card?
Yes, for Dual level and above, each member will receive a unique digital membership card via email.  If a membership with two members has only one email address on record, then both digital membership cards will be sent to this email address. Members can then forward the email or use the share feature of the wallet app to ensure that their spouse receives their digital membership card. 

I am not sure I received my digital card. Can you send it again?
Yes! Please contact us at 
[email protected] or by phone, (415) 358-7253, and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk, Spam, and Unwanted folders of your email. 

I’d prefer not to use this digital membership card, what should I do?
Please contact us at [email protected] or by phone, (415) 358-7253 to request your physical card. 

How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time. 

How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time. 

I don’t have a mobile phone, what can I do?
Please contact us at [email protected] or by phone, (415) 358-7253 to request your physical card. 

I have a question about my membership benefits.
Please direct questions about membership or benefits to [email protected] or by phone, (415) 358-7253. 

My information is spelled wrong/membership level is incorrect.
Please contact us at [email protected] or by phone, (415) 358-7253 to update your membership records. 

My family member is on this membership account also, how can she/he receive the card?
Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. 

I downloaded my card, but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.